Refunds & Cancellation

This policy applies to all bookings on Packuptrip — both Packuptrip Originals and Community Trips. Please read it before booking.

1. The 8% service fee

The 8% service fee charged at booking is non-refundable in all circumstances once a booking is confirmed. It covers payment processing, platform infrastructure, customer support, and listing review — costs we incur regardless of whether a trip runs.

2. Traveller cancellations

If you cancel a booking you made as a joiner or traveller, the refund depends on how far in advance you cancel:

• More than 30 days before the trip start date: full refund of the trip price paid (excluding the service fee).
• 15–30 days before the trip start date: 50% refund of the trip price paid (excluding the service fee).
• Less than 15 days before the trip start date: no refund of the trip price. The service fee is also non-refundable.

3. Host cancellations

If a host cancels a Community Trip before it starts, joiners receive a full refund of the trip price, including their deposit. The service fee is also refunded in this case, as the trip did not run.

Hosts who cancel trips repeatedly — or within 7 days of the start date without a serious, documented reason — may be suspended from the platform.

4. Packuptrip Originals cancellations

If Packuptrip cancels an Original for any reason — insufficient bookings, operational issues, force majeure — you will receive a full refund of everything paid, including the service fee.

We will notify you as early as possible and, where feasible, offer alternative dates before processing a refund.

5. No-shows and partial trips

If you miss the trip departure or leave partway through, no refund is issued for the unused portion. Travel insurance is your best protection against unexpected circumstances — we strongly recommend it.

6. Trip materially different from listing

If a Community Trip is significantly different from what was listed — different location, missing inclusions, or a safety concern — you should raise a report via the report form immediately. We will investigate and, if the discrepancy is substantiated, may issue a partial or full refund at our discretion. These cases are reviewed individually.

7. How refunds are processed

Refunds are returned to the original payment method. Processing time depends on your bank or card provider but is typically 5–10 business days after we initiate the refund.

To request a refund or ask about a specific booking, email hello@packuptrip.com with your booking reference. Payment disputes are treated as high priority.

8. Disputes

If you believe a refund has been incorrectly applied, or if you have a dispute with a host over a refund, contact us and we will mediate. Our decision in refund disputes is final, subject to any rights you have under applicable Indian consumer protection law.

Refund questions? Write to hello@packuptrip.com or visit the contact page.