Get in touch
Contact us
We're a small team and we read every message. Expect a reply within one business day.
Email us
For most things — booking questions, host support, feedback, or just a hello — email is the fastest route to a real answer:
hello@packuptrip.com
We aim to reply within one business day. Safety and payment issues are flagged as high priority and read the same day.
We aim to reply within one business day. Safety and payment issues are flagged as high priority and read the same day.
What to write about
- Booking help — payment questions, confirmation issues, or changes to an upcoming trip.
- Host support — listing questions, payout queries, or help with your host dashboard.
- Safety or fraud concern — if something felt wrong during or after a trip. These are read the same day.
- Partnership or press — B2B travel supply, media enquiries, or collaboration ideas.
- General feedback — something you liked, something that should be better, a feature you wish existed.
Report a problem
If you need to flag a specific listing, user, or incident — use the dedicated report form. It routes directly to our safety queue and gets a faster response than a general email.
Response times
- Safety and payment issues — same day
- Booking and host queries — within one business day
- General feedback and partnerships — within two to three business days
Made with care in India. Packuptrip is a small team building the warmest place to plan and share travel in India. When you write to us, a person reads it.